Shipping Information

At Nike Store, we strive to deliver your orders promptly and efficiently. Here are the details of our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Available for orders over $50, delivered via EMS, with an estimated delivery time of 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process.

Return & Exchange Policy

You may return or exchange most items within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.

Non-Returnable & Non-Exchangeable Items

Based on our website menu and product offerings, the following items are non-returnable and non-exchangeable:

  • Accessories (e.g., Arm & Shoe Wallets, Head Torches & Lights, Headphones)
  • Health & Injury Prevention Products (e.g., Compression Accessories, Insoles)
  • Personalized or Customized Items

How to Initiate a Return or Exchange

  1. Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Package Your Item: Securely package the item in its original packaging, including all tags and accessories.
  4. Ship Your Item: Send the package to the address provided in the instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refund Process

Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to appear in your account. Exchanges will be shipped as soon as the returned item is received and processed.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Nike Store Team,

I would like to request a [return/exchange] for my recent order (Order #[Your Order Number]). The reason for my request is [briefly explain the reason].

Please provide me with the necessary instructions to proceed with the return or exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. We’re here to help!